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Which quality should be shown during the work by Guest Relation Officer to create successful career in hospitality?

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Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/08/08
sree sandhya Ranadheer
by sree sandhya Ranadheer , customer support Representative , Citrix R & D

first and foremost is to listen what they need and what comforts them is the underline point.I personally like to have a good rapport whoever is next to me so i talk to them and find their needs and provide accordingly.

Home cannot be replaced with any other comforts,but i will try to accomodate the feelness of home which could not be 100 % but eqaual to it..

Jason Carullo
by Jason Carullo , E-mail Specialist / Customer Service Representative , SPi Global Inc.

First it is very important to be accommodating and approachable. Be ready to be a helping hand and stay calm at all times. The difference you have between the guests is being calm and able to think in whatever situation there is. Lastly, be sure to get the job done in a fast and professional manner. 

KAVITA GULRAJANI
by KAVITA GULRAJANI , Business Manager , Holiday Inn

 

       More than selling, Building Trust

 

       Understanding client’s needs

 

       To develop a specific proposal for each client as per their needs

 

       Finding ways to sell the services more efficiently.

 

     

 

Mohsin Patel
by Mohsin Patel , Accounting Analyst , Water G.

GRO's need to make positive impression to the guest, the obvious criteria would be not to undermine your performance but ensure you can do your job adequately to performance benchmark or within the fall within expectations within your role.

leonard ballesteros
by leonard ballesteros , junior manager , magic group of companies

Stay smiling and approachable,be an professional in a way of discussing to the guest.

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