Register now or log in to join your professional community.
a) Listening customer's queries with concentration
b) Say sorry to the customer
c) Try to find out the problem
d) Give a commitment for the customer solution within specific time
e) Try to give solution within specific time
f) Finally say thanks with smiling face
In this way i will try to manage and pacify irate customers.
in a face to face conversation,1st step. Let the client sit if provided with a seat.2nd Let him or her talk and burse out all concerns, mean while take note details from his/her concern. After that, your turn is review concerns from him/her that you have taken note, then lastly explain to him/her why and what such thing went wrong and provide him/her the right solution to her problem, when everything is fine, dont let him/her leave you without smiling.
Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.
