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How to measure success in a business?

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Question added by Dina Khatib , Brand and Communications Manager , Bayt.com
Date Posted: 2015/06/02
Nasir Hussain
by Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

Business success is defined differently by every person. While your own ideas of success work perfectly to ensure your own happiness in your personal life, a little more logic is necessary in the process of properly measuring the success of your small business.

 

Simply enjoying what you do won’t help you solidify a great future for your business. Happiness is an important factor, but taking a step back to see where your business stands, where it’s headed, and how you can improve is important in building a foundation for future accomplishments.

 

To measure your business success there are few aspects:

1. Profitability

2. Your Satisfaction

3. Employee Satisfaction

4. Competitive Stance

5. What Your Customers are Saying

6. Efforts to Innovate

7. Leads Acquired

8. Client Retention

9. Customer Conversion

10.popularity in community 

Ibrahim Hussein Mayaleh
by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

Great answer from mr. Nasir Hussain

Sashikanta Mohapatra
by Sashikanta Mohapatra , Manager - Business Development/Sales Process Deployment , Vodafone Spacetel Limited

To measure success in a business, you have to look for different aspects. First of all you have to identify factors important to you. Whether it is net earning, people reach, brand recall, brand value, customer base, customer and trade satisfaction level etc. Then you have to make a top down approach priority wise. Post analyzing all these factors only you will be able to calculate the success level of business.

Vinod Jetley
by Vinod Jetley , Assistant General Manager , State Bank of India

While only time will truly tell, there are five simple ways to gauge whether or not your business is on the path to success.

  1. Profit

    Profitability is probably the first thing people think about when measuring success. Is the business making money? This is fairly common sense — if there is money left after you have paid your monthly operating expenses and debt, then things are looking pretty good. However, if you find your bottom line is continually red, your chances of success begin to dwindle.

  2. A growing customer base

    In addition to profitability, a growing customer base is a sure sign that you are effectively reaching your target market, and reaching your target market is what your business is all about. Without a vibrant customer base, your success will be limited, at best. The long-term growth of your company is tied directly to your ability to not only reach your customer base, but to expand it to accommodate your long-term goals. All of those long hours spent on the research and development of a marketing strategy prove themselves here. Did your research pay off?

  3. Customer satisfaction

    Customer satisfaction is an indication that your company understands the needs of your customers. Understanding your customers and being able to satisfy their needs is crucial to the strength of your business. Just remember, one unsatisfied customer can negate the promotional impact of several satisfied customers. Having strong customer service polices will add to the success of your company.

  4. Employee satisfaction

    Employee satisfaction is another key indicator of business success. Developing a work environment that rewards employees for their hard work is imperative in attracting and retaining quality employees. If workers know they are appreciated, they are much more likely to go the extra mile when needed. Employees are an indispensable part of your business. They are the face that greets your customers. Do everything within your power to make sure that face is a smiling one.

  5. Owner satisfaction

    Perhaps the most important measure of business success is whether you — the owner — are satisfied with the results of business ownership. Dissatisfaction is contagious. If you're not happy with your business, it won't be long before your dissatisfaction begins to affect the employees and even the customers. Every once in a while, carve out time for a reality check. Identify the sources of your dissatisfaction and make the necessary changes before it's too late.

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