What is prohibited for Guest Relation officer (guest service) in the area of hotel?

Never argue with the guests.

Allow guests to speak first, listen carefully and then provide solutions to their issues or concerns

Guest Ofiicers should not take for granted. He or she deserves all the respects needed.

The unique answer is "costumer is wrong" this sentence is strictly prohibited. In business set-up "costumer is always right".

Receiving money from the customer and giving out confidential information for security and privacy purposes.

is to say Yes sir  when it is not it is not right..   rules and regulation is for everyone and anyone

You mean in lobby  Dont smoke  relationship with guest  loud voice  guest ask for drugs or girls this service is not available .   If your quation personal will be diffrent

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 "Customer is always Right" 

This is the first rule 

  always used your talent to be patient , calm, helpful and make the customer as one of your family  

 

1. Avoiding eye contact with the client. Always keep eye contact.

2. Socializing with fellow employees while guest is present. Always give total attention to the guest one by one.

3.Forgetting to use some common courtesies, such us 'Thank You' 

4. On the telephone, hanging up on an angry customer or putting a call on hold without asking first.

5. Eating in front of customers or chewing in front of clients.

6. Yelling at a customer.

7. Complaining about the company to clients

1. Alcohol

2. Smoking

These are the2 main things prohibited for a Guest Relation Office in the Hotel premises.

Customer is Always Right (old phrase) but keep in mind the benefits of Hotel.

Eating, smoking, drinking, flirting

Lie in front of Customer

  

Many things

smoking

eating

loud voice

 

 

many things