What is a difference in job description between CONCIERGE and GUEST SERVICE (Guest relation officer)? What is common?

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Guest Service/Relation Officer usually reports to whom (the GRO is only one on t...
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Yuliya Lukoshyna
26-April-2015

Hotels Front Office Guest Service Hospitality

Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/05/09

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2 Answers

by AHMED MOHAMED

Customer service to customer queries about anything in place Hospitality: how the client reception since its entry to the place urbane

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they all deal with customers on one on one basis

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