The delivery of a damaged product has:

In terms of customer point of view B --- decrease in value In terms of firms quality cost point of A increase in cost value .

^^^^^^^^^^^^^^B. A decrease in its value.^^^^^^^^^^^^^^^^^^

>>>>>>>>>>  B. A decrease in its value.  >>>>>>>>>>>>>>

B&A >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

B. A decrease in its value and an increase in its cost + a bad reputation at customer's end.

My answer will be option B. A decrease in its value <<<<<<<<<<<<<<<,,

B. A decrease in its value.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

B. A decrease in its value             .