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Can you describe the situation where you had to solve a difficult problem?

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Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/04/08
COSMAS MICHIRA
by COSMAS MICHIRA , Administrative Clerk , South Eastern Kenya University

i once had a client who seemed to be impatient and violent. unfortunately his file could not be traced quickly, i had to convince her to a level he thought he was the one in a mistake.

all my colleagues saluted the approach.

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