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The Client is always right. But what to do with a trouble maker client who use this words with target to get an Amenities of a hotel. And recommends his neighbours to make the same?
stay calm,listen of what client trying to point out make them feel that that they not being ignored that your willing to solve the problem. because some Client they want attention and feel that what ever it is they are still deserve a respect and attention.
i will take him away from the other Guests,give him a juice and make him calm than i will discuss with him what the problem is
request him , not to make any trouble, and make him understand were the problem lies, and get him involved , so that he will not do further mistakes.
Never mind he is guest and all ready paid but you must call agency to be informed him he looking for bad things sorry fr that
I think that this person should be satisfied but the travel agency should know about this and take action. What do you think&
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