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Be gentle and diplomatic and exert the works according to your requirements--tactical approach-goal oriented.
People with bad attitude, especially first thing on a morning. I put my cheerful persona on until they have to change their stance.
Time wasters - I give them set minutes of my time then press the point that I must get on with my day.
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Incompetent workmates so i try talking to them or end up doing the work myself to satisfy client.
Clients who are rude.
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