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Body Language. Great skill one must need to possess in sales and marketing. Understanding and analyzing the gesture our customer /client /buyer is very important, at the first look we have, to make him /her more promised from our side.
And this is not a by heart form of skill, but experience inculcates this property. Anyhow, Google -Guru is always there, for our ready made reference and further our skills.
http://www.marketingdonut.co.uk/marketing/sales/sales-presentations/q-a-understanding-body-language-to-make-more-sales
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