Is the voice tone important to approach the customer?

Start networking and exchanging professional insights

Next Question:
Do you think that Telefacing (see bellow) can be used in Sales to approach custo...
Posted by:
Ibrahim Hussein Mayaleh
04-February-2015

Phone Sales

Question added by Ronald Marayan , Call Center Agent , Sitel Telecomunication Services
Date Posted: 2015/02/16

Upvote (0) Views (5) Followers (3) Answers (2) Report Question

Write an Answer
Register now or log in to answer.

2 Answers

by Vanessa Cruz , Subject Matter Expert. , Teletech Philippines

Tone of voice is very important in Customer Service because the customer would feel if you are genuine when offering your help and providing a resolution to his enquiry.

Upvote (1)

Downvote Reply () Report

by Hisham Abou Zeid , Head of Business Development , STISHARA IDS (Industrial Development Services)

To be honest, tone of voice is the most important factor in customer service, as of course if you choose the right tone of voice or the most suitable one regarding the situation, would let the customer to relief and trust about what you are selling him, all you have to do, just mirror the customer's tone of voice, and you'll be there.

Upvote (1)

Downvote Reply () Report