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Give examples of customer performance drivers. How we can enhance such drivers?

Customer Intelligence
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Question added by SAHL HIJAZI , Purchasing Manager , BINZAFRAH GROUP
Date Posted: 2013/07/22
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SAHL HIJAZI
by SAHL HIJAZI , Purchasing Manager , BINZAFRAH GROUP

Examples: Delivery performance,defects,lead time & Response.
How we can enhance DRIVERS: .
Through continous learn learning system.
.
Strong apprisal employee(s) system

Ismaizam bin Ismail
by Ismaizam bin Ismail , Senior Manager , Malaysia Airlines

Courtesy/politeness. Response time. Service recovery. Attentiveness.

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