What was your biggest challenge in customer service and how you could overcome these challenges?

some steps to handle the challenges:1-Focus on the Solution2-handle stress3-Break it Down

السلام عليكم التحديات لتغلب على خدمة العملاء اولا ان تكون واثق بنفسك وان يكون التواصل بين الناس بشكل سياسي ولبق ولديك الجراه في التحاور والتواصل البصري والسمعي مهم جدا كي تكون ناجح ومهم ويحنرموك الناس الل\ين تتعامل معهم وشكرا

Owning Control Guo in emotions.
Calm self.
Rationalism.
Smile.Speed ​​as much as possible

of course STRESS,how to overcome STRESS think positively,stay calm and focus on ur goal.nxt one is COMPITATIVE, allll you need is FOCUS

I think this comes through following:

 1. build a trust between you and your customers.

 2. understand your customers needs.

 3. lesten to your customers through "voice of customers" concept.

 4. build clreance ship between you and your customers.

IT Guy :

Customers are un aware of complex technical stuff, so I invented a funny example for each technical problem