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What is 'Marketing Automation'?

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Question added by Sidvin Shetty , Trade Marketing Executive , Al Khayyat Investments
Date Posted: 2015/01/15
Nasir Hussain
by Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

Marketing automation is a software based system that streamline, automates and measures  repetitive marketing tasks that helps increase the operational efficiency of a company.

Sidvin Shetty
by Sidvin Shetty , Trade Marketing Executive , Al Khayyat Investments

Thank you all for the answers :-)

Marketing Automation a subset of Customer Relationship Management (CRM) that focuses on the definition, scheduling, segmentation and tracking of marketing campaigns.

It also refers to the platform laid of different software's & technologies designed for the Marketing Departments & Organisations to more effectively market on multiple channels online & helps to remove repetitive work by automating the process

The use of marketing automation makes processes that would otherwise have been performed manually much more efficient and makes new processes possible.

Marketing Automation Software may be used in any one of the following ways:

  • To develop and implement an email marketing campaign
  • To automate repetitive business tasks
  • To create a database for present and potential customers
  • To employ a web-based customer relationship management (CRM) campaign
  • To use within a small business environment
  • To develop an automated campaign to increase business sales

:-)

Vinod Jetley
by Vinod Jetley , Assistant General Manager , State Bank of India

Marketing automation refers to software platforms and technologies designed for marketing departments and organizations to more effectively market on multiple channels online (such as email, social media, websites, etc.) and automate repetitive tasks.

Marketing departments, consultants and part-time marketing employees benefit by specifying criteria and outcomes for tasks and processes which are then interpreted, stored and executed by software, which increases efficiency and reduces human error. Originally focused on email marketing automation, marketing automation refers to a broad range of automation and analytic tools for marketing especially inbound marketing. Marketing Automation platforms are used as a hosted or web-based solution, and no software installation is required by a customer.

The use of a marketing automation platform is to streamline sales and marketing organizations by replacing high-touch, repetitive manual processes with automated solutions.

padmakumar pathiyil
by padmakumar pathiyil , Marketing Consultant , Management Consultancy

There are lots of software available to handle all the marketing activities including customer interaction software like Auto responder. If it is controlled by various software then it is called as marketing automation.  

Ikenna Ojiobianu
by Ikenna Ojiobianu , Manager , Solar Ventures Nigeria Limited, Aba, Abia State, Nigeria.

Marketing Automation is a subset of customer relationship management that focuses on the definition, scheduling, segmentation and tracking of marketing campaigns. The use of marketing automation makes processes that would otherwise have been performed manually much more efficient and makes new processes possible. One of the numerous advantages of marketing automation is that it reduces repetitive tasks associated with the marketing process.   

AHMED IMRUL KAYES
by AHMED IMRUL KAYES , Senior Consultant , HR Bangladesh Ltd.

The characteristics of Marketing Automation :-------

1) Use of  Hi-Tech in sales order.

2) Swift delivery customized automated Distribution.

3) Internet mobilizing through customers.

4) Corporate dealers handling through extra-net.

5) Networked communication all through.

 

Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Technology that allows marketing and sales departments to create, deploy, and automate online marketing campaigns and sales activities that increase revenue and maximize efficiency.

 

Great answers from colleagues

VENKITARAMAN KRISHNA MOORTHY VRINDAVAN
by VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.

Agree with the answer by Mr. Sidvin Shetty and other experts.

In short it is the task reducing repetition of marketing activities which can be discharged by automation to safe time and human efforts to improve efficiency in operation. In telecommunication sector and also with internet marketing this is of very much importance. It helps to prioritize the tasks, timely completion of the tasks/complaint redress; segregate the increasingly large quantity of data, avoid monotonous work and so on.

Ammar Shahid
by Ammar Shahid , Customer Sales Executive-Trade , Metro Cash & Carry, Pakistan

Technology that is specially designed for an organization's marketing department to assist  the Marketers to effectively market on multiple channels such as websites, email and social media. 

Shehab Al-Hrmoodi
by Shehab Al-Hrmoodi , Cheif Officer/ Customer Experience & Quality Assurance , ufone(etisalat)

Marketing automation refers to software platforms and technologies designed for marketing departments and organizations to more effectively market on multiple channels online (such as email, social media, websites, etc.) and automate repetitive tasks.

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