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If the product is defective, the customer would return the product to manufacturing firm and the firm provide logistic for defective product for testing repairing, recycling or disposing.
The term "reverse logistics" is used for all activities associated with a product/service after the point of sale, the ultimate goal to optimize or make more efficient aftermarket activity. The term of reverse supply chain is also used in the industry. RL is not to be confused with forward logistics or getting the product to market commonly known as the forward supply chain. Types of activity common with reverse logistics includes: logistics, warehousing, repair, refurbishment, recycling, e-waste, after market call center support, reverse fulfillment, field service etc.
goods or related informations moves from point of consumption to the point of origin for the purpose of re capturing values or for proper disposal, eg- Remanufacturing or refurbishing activities
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