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Siebel is used for many purposes.
The main benefit is to use for CRM (Customer Relationship Management).
It can be used along with CRM for:
- Loyalty
- Sales Force Automation
- Campaign Management
- Order Management (Including product configurator/pricing)
Siebel can provide the company with a360 view of the customer, and helps deciding how to get customer satisfaction & increased revenue.
Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications. It delivers solutions for: Development, Diagnostic, Integration, Productivity, and Mobile services.
Siebel is a highly effective system for all the companies where customer relation management plays an important role. It gives possibility to verify, link, follow up and store all the necessary information related to customer management, as well as giving the possibility of spreading and updating the existent database. The way it is designed is approachable and, according to my opinion, it can be used regardless of company's size, targets or numerous types of operations and procedures. Therefore, it gives a complete insight about all kinds of incoming feedbacks received by the customers about the company service that was provided.
Order Management (Including product configurator/pricing)
Siebel IS the system that works Vodafone company AND ccat
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