What do you do when you receive a call from an angry customer at the end of day?

Don’t Take It Personally,

Never Argue Back,

Kill Them with Kindness,

Be Patient,

relieve Your Stress,

In the first i'll make the customer calm down with a respectable way , collect the enough information about the problem, i have to be a good listener , do my best to solve the problem then i'll thank him for calling

I know problem at first because it is the cause of his anger and work to resolve them and thank him for the call and told him that we are available if faced another problem

Sure it's not the customer problem that I'm in the end of the day, I will answer with the greeting then I will listen carefully to his/her problem and make sure to deliver "Yes I respect your point", Then I will try to solve the problem as fast as I can, And I will be on his side till the problem ended on a perfect way.

I do face this types of problem ,what I do first ,when he call with angry ,just allowed him to lead his compliant finished,1, answer he/her with smooth tone ,2, calm him down,3,Never argue with him,4 ,explain the problem to him for his understanding and why the company make it to be the way its.5, if the policy can be amended or not and you let him know .6,and if can,t be amended tell him, that you will know what you can do both let him be patient to talk to the management that you will give him feedback.7:thank him for the complaint and still his co-operation.8: both if the problem can be solved immediately just solved it that time for him. Thanks

Simply, first of thing absorbing his anger second appreciate his situation third standing in his side then make him satisfy by answering all his questions and try to solve the problem as soon as you can according by company process rules.
we must note something, don't make the customer feel it's the end of your shift cause it's not his problem also he is the important customer but don't exaggerate in his importance to be realistic with him & trust you.
By the way, to be more specialist to handle angry customer don't asking him to be calm, cause it is like fan the flames as you said.
But the customer will be calm when the problem is solved or at least he will appreciate your efforts.

firstly i will do good evening or whatever and then ask thier problem and will try to solve and costomer will not satisfed with me then we will get a helf with my senior and will sure solve thier problem because before 10 year more selleing more profit but in current senario more costomer satisfication is more profit for any company......

When-ever handling irate customers it is very wise to:- 1.
Put yourself in their shoes and try to understand exactly where they are coming from and what the real problem is and how they feel about it 2.
Listen actively and calmly.
3.
Be respectful and kind and considerate at all times 4.
Don't engage in reciprocity if they start being loud and/or rude.
Stay calm.
5.
Assure the customer sincerely that you do understand how serious the issue is to them and will do your utmost to address and resolve it.
6.
Smile understandingly and be polite.
7.
Do not fan the flames by making unrealistic promises you have no intention of keeping.
8.
Follow up on any promises you make.

When dealing with a client I would never mind if it is end of the day of beginning of the day.  I would provide as much solutions to resolve his issues. 

 

It is very important to understand the situation. Gather as much information as possible. If it is an issue that I can solve on the spot then I wouldn't hesitate to accommodate the customer. In any business, we need to ensure that dissatisfied customers' issues are resolved right away. Leaving the issue to the next day might result in the customer speaking with family members as it is the worst form of marketing to ensure that your business is successful. If the issue cannot be resolved right away, I would provide all my contact information to the customer and ensure them that I would investigate the following day and provide them a specific time on a follow up.