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<p>A- A customer who knows nothing</p> <p>B- A customer who know nothing but pretend to know everything</p> <p>C- A customer who knows everything</p> <p>D- A customer who knows everything but pretends to know nothing</p>
All, to enhance my abilities & to have a wider experience
In my opinion, every customer is worth to negotiate with. only the person who should be educated and known about the product (service) is the company representative him/her self. So guys, there is no fear for negotiation with any customer.
i think if i have strong skills in communication and negotation is better with a customer D..if knows everything is more easy to negotiate with D.
With all for the sake of learning from failures to successes!
As professional point of view, should deal with all types of customers to convert them from potential customer to buyer
If i want business to run smooth , i must be ready to negotiate with all customers whether they have PHD from Harvard or they are ignorant. After all i want to sell my product and stay in the competition in the market. What differs is the style and method used to discuss things with this or that client. Body language as discussed before can help me discover the truth behind this or that customer. In case i am obliged to choose , i would choose the customer who knows and pretends not to have any idea. This means he is ready to listen and learn.
who doesn't love the easiest way? The main concern of a sales person is to Increase the sales. So obviously the person who knows nothing would be a good option to negotiate it.
In the first place as an employee, let it be of any company / industry, we are supposed to interact with each and every customer. But apart from the options listed, I would personally prefer the customer who is NOT satisfied with the service given by my colleague / employee. Later I intervene in such a manner that he gets satisfied with the response and turns out to be the best privilege / loyal client to the company. Do not forget the limitations of the companies policies.
C. A customer who knows everything.
It is better to negotiate and deal with such client so in the later part, you both will come up to an agreement when understood. It is easier to deal with such client coz whatever explanations you will give, he can easily think a solution and decision of either they will take it or leave it.
If I have to in business, I should know to handle all type of customer & in customer focused industry customer is king. Hence I have no problem in negotiating with any of the above listed customer.
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