Because the regular communication with your customers is one of the most important components of customer service. It customer service strategies must be based on sharing information and looking for a way to increase the flow of information shared with client freely, you must share that information to educate the client on different products, as well as on the history of the company and her career, as well as to inform them about the new customer service. The company can use all the available means of communication to communicate with its customers, which include its website, e-mail, fax and telephone, as well as the interactive training systems to inform customers about a new company news and products. Also, the newsletter can be a good way to keep customers informed about the latest news concerning the company and its products, As interactive forums and focus on a group of customers where you meet with clients regularly to measure the degree of customer satisfaction to deliver the company's commitment and keenness on their interests and needs.
