As a professional in Customer Service, what are the things you like and hate about your current job?

A few things have helped in airing my Customer Service job effectively:

• Don’t get personal. I make the situation the issue, not my boss or the company. If I’m not getting paid enough, for example, I’ll bring up the issue of those darn budget cuts rather than blaming my supervisors or their decisions.
• Be honest. Your boss is a human being, so he or she can probably relate to why something bothers you. It might not hurt to simply be honest about the issue, but avoid talking about how it makes you feel and instead focus on why, logically, the situation doesn’t work for you: Not getting a raise affects your budget. Tackling another project keeps you from spending time with your spouse. I was once honest about a time issue with my boss, and he responded: “Yeah, come to think of it, don’t send me anything after6pm. My wife’s been complaining that I work too much.”
• Emphasize your work ethic. I try to remind my boss that I enjoy my job and that I’ll continue to put in loads of effort. I feel like this eases any concern that I’m only interested in what I’m owed and not what I can contribute.

Being in customer service the best thing is when an irate customer is converted into a brand follower by my soft skills and customer support. When I am able to convince an irate customer that yes machines like computers and printers can sometimes go wrong but we give u the best deal.

The real challange of a customer service rep (he /she can  be in a technical helpdesk or in a bank or telecom , ISP help desk )is to make a customer a brand follower . The real achivement is when u can accomplish it.

But some times due to certain cercumstances ( everything is not in our control ) the customer may not be happy (could be due to past experiance, could also be due to a bad phone lines , or the tools may be down), but still the dissatisfied customers survey comes in the reps names. And his/ her performance rating is affected. That is what I do not like.

I hate rude customers who has no manners.

I love meeting new people.

we love it when our senior staff is very friendly, we hate when they are abusive or rude.....

we should not mind customr`s (rude or polite it is a nature of the service).......

I love it all 

good experience makes you happy for few minutes ....

but hard and bad situations makes you learn for ever ......