IF you are a GOOD Executive, How you Handle Your Customer in Critical Situation?

Question added by suheb khan , Marketing and Communicatons , ASPL Info Services Pvt Ltd
Date Posted: 2014/07/10

Upvote (2) Views (12) Followers (3) Answers (2) Report Question

by Shakti Singh , Nutrition officer Sales , Nestle India ltd

*Listening customer and analysing customer need first .

*Give Commitment to complete/resolve query on specific day or time.

*Close the issue after resolving query and move further for a long term relationship with the customer with one more level up.

by Saiful Islam Hiron , Site HR Manager , Handicap International

1. Listen to the customer.

2. positive response to the customer.

3. Caring service to the customer.

What is the best way to handle the critical customer ?
Top Answer: The best way to deal with that kind of customer is stay calm and keep your composure. Allow him to get se ... See More

Answers (5)
What strategies do you prefer in critical situation when product launched and failed in market?
Top Answer: first i do a research about the causes that make the product failed and correct the bad thing about the , ... See More

Answers (2)
Sometimes we didn't get the front as we expect from client as scheduled. In that case our worker gets idle, so how to handle in that situation?
Top Answer: We tell him that respect for time is very important for us and we will not accept any default in this reg ... See More

Answers (33)
In customer service situation who should be given more priority ? 1. existing customer 2. new customer or a prospect
Top Answer: <p>i would believe that we need all three, so we treat all the same.</p> <p>once we sta ... See More

Answers (8)

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