What are the telephone etiquette basics for switchboard operators?

answer the phone within3 rings, Greet the caller with a proper salutation, and thank the caller for calling

On the literature where the phone back to the Secretariat and careful work and prefers not to use the phone during the work except as necessary for maximum where my career hazardous and require great precision to produce a complete product quality

انا مشغل وحده ومشغل لوحه تحكم dcs واستطيع القيام باي عمل

1.
Answer the phone quickly.2.
Be polite at all times, even if the customer is being less than polite.3.
Be quick with putting calls through and giving information.4.
Deal with call as quickly as possible.5.
Use friendly words and sound as if interested in the caller as a person, do not just see them as another caller.6.
Each call to be treated as if it was the first call of the day - with bright and cheerful tone.7.
If using a script, personalise it so that fits the call.

 

Answer the phone quickly. Be polite at all times, even if the customer is being less than polite. Be quick with putting calls through and giving information.. Deal with call as quickly as possible. Use friendly words and sound as if interested in the caller as a person, do not just see them as another callerEach call to be treated as if it was the first call of the day - with bright and cheerful tone.. If using a script, personalise it so that fits the call.