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Willingness to Learn & Very important is attitude.
Willingness to listen and understand
Good manners
Good communication
Treat someone the way you would want to be treated in that situation
Making the customer feel valued
Respect
Be honest
Try to understand their needs and wants
Should understand the customer needs.
First: smile
second: welcome
III: listening, precision
IV: focus
VA: give the correct answer and convincing the customer
Good listening Skills
Excellent communications skills
Good telephone / e-mail etiquettes.
Attentive
Optimistic thinker
High patience
From your question we can get the answer , meaning you ask for Customer services , by sequence first skills MUST be (( Communications Skills )) as he / she deals with a lot of people with different mind-set and different attitude as well.
Having an exceptional customer service to meet the customer satisfaction...
* Passionate for doing service regarless of status at work or in life.
* Flexible and effective communication
* Trusthworthy
* Patiently knows how to control emotions at any situation
* Responsible
* Yes attitude
* Proactively seeking for ways on how to improve guest satisfaction
* Smart hardworker
Actually, we can name a lot of qualities but in can only be realized and learned from other people and in time of experience.
There are certain customer service skills that every employee must master if they are forward-facing with customers.Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or simply losing customers as your service continues to let people down.Luckily, there are a few universal skills that every support member can master that will drastically improve their interactions with customers.Below I'll go over the15 most-needed skills that matter to this incredibly important position.
1. Patience
2. Attentiveness
3. Clear Communication Skills
4. Knowledge of the Product
5. Ability to Use "Positive Language"
6. Acting Skills
7. Time Management Skills
8. Ability to "Read" Customers
9. A Calming Presence
10. Goal Oriented Focus
11. Ability to Handle Surprises
12. Persuasion Skills
13. Tenacity
14. Closing Ability
15. Willingness to Learn!
What are the qualities customer service employees are required to have?
CUSTOMER SERVICE
"Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
In Wikipedia, you will find customer service defined as the provision of service before, during and after a purchase
Kate Nasser recommends the following simple and effective definition
“Customer Service is knowledge delivered with care to make life easy for the customer”
Peter Drucker advocates “You have to manage for results, do the right thing right
and make serving the customer the centre of everything”
It is a “research-led” tool that tests in great depth areas that are a focus for customers in the service sector. Emphasis being placed upon professionalism, staff attitude, customer insight and all aspects of service delivery.
Wowing the customer builds the organization’s reputation and overall brand. Employees will not always understand this; therefore, it is IMPERATIVE that management challenges employees and coaches them to a level beyond what they’re willing to do
Customer Service staff are the front line personnel, if sincere can bring the “brand value” alive to the very customers that their company’s is seeking to retain. On the other hand, an insincere and casual approach to customers readily brings down the image of the company in the eyes of the customers.
Excellence in customer service means that an organization is customer centric and whatever it does is always done with a focus on customer. Organizations said to be excelling in customer service are offering value added services and value for them is as defined by the value received. Value defined from the customer’s point of view is key to manufacturer’s / supplier’s success.
Philip Kotler the world renowned marketing guru said “Good salespeople remember that they are born with two ears and one mouth. This reminds them that they should be doing twice as much listening as talking. If you want to lose the sale, make a pitch to the customer.”
By the above definition, one should listen more and talk less irrespective of whether one is a customer service specialist or a salesman or not.
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