CRM Developer

GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a CRM Developer who will be responsible for improving the quality of the services provided by GlobeMed to all of its stakeholders. He/She will assist in different services under CRM, and what it entails in terms of analysis, design, development, configuration, and support to internal and external users.

Duties & Responsibilities:

• Support the company’s strategic objectives to constantly improve the quality of service related communication with its stakeholders through improving the capacity and capabilities of the CRM department.
• Gather, analyze, and define end user requirements for CRM data access and usability in accordance with specific business objectives.
• Develop, implement, and maintain policies, procedures, and associated plans for CRM software administration and appropriate use.
• Ensure that CRM application interacts properly with the core business system to avoid duplication and discrepancies in the data between the two systems.
• Carry out and assist in the development of CRM applications for use across operations
• Install, configure, and deploy CRM applications, systems software, and associated products throughout operations.
• Manage the CRM environment in terms of:
  1. Configuration
  2. Integration
  3. Deployment
  4. Customization
  5. Migration
• Perform regular backups.
• Work with network administrators, telephony system administrator and software engineers to integrate the systems needed for the operation of the CRM.
• Conduct training sessions and teaching materials for propagating CRM knowledge throughout operations.
• Recommend, schedule, and perform software improvements, patches, upgrades, and purchases.
• Provide Support to users of the system through sound communication and with a collaborative approach

• Bachelor Degree in Computer Science or related fields
• 4-7 years’ experience in software development
• Installation and Customization of Microsoft Dynamics CRM
• Ability to work under stress and maintain a professional attitude
• Ability to learn new languages and technologies
• Flexible and willing to accept a change in priorities as necessary
• Strong attention to details
• Fluent in English and Arabic
• Organized and well structured