Have your restaurant ever run out of food in the middle of service? What did you do?

Regardless of any type restaurant, whether in fastfood where there are strictly implemented SOP's in cooking and  storing food and has limited product line. While in a hospitality buffet restaurant or outdoor events wherein cycle menus are being cooked & served based on guaranteed bookings & in house guest. 

The first thing is to check other food alternative to offer and communicate with current cook / chef in charge.you'll be more confident to answer or face a complaining guest if you know your chef is willing to help you out considering both time in preparation and the quantity.

 In worst cases, particularly in osc where there no kitchen help. Make sure you have a copy of the event sheet and deal with the main organizer to discuss the current issue. The organizers / planners / owner of the party are the only one who knows what they paid and agreed for. In this way you may minimize the complain coming from other guest..remember that you are not the only  host but the person who has booked for you. However, this would not solve the issue easily, so again you may follow the sam resolution but this time consider the location and time.

 

The kitchen always have refill. 

for me,i suggest another menu and ask the guest if they have another choices.so that even we are running out stocks they still want to stay and try the another menus..

Use some alternatives to continue the service so that guest will not get upset

i just manage what i have in stock for the customers

it happend before with me some times but not all kind of food

some itemes only fida

that time i was working with nearly20 itemes

when some itemes run out from me

very soon i had to call the most nearest 

company,s restaurants branchs to  supplement

all kind of reduction & decrease