How to provide the best customer service as a call center agent.??

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

تم إضافة السؤال من قبل Emad Swedan , Senior Interpreter English/Arabic , freelance
تاريخ النشر: 2014/04/15

التصويت كمفيد (0) المشاهدات (11) المتابعون (1) الإجابات (2) بلّغ عن السؤال

من قبل shahid shaban , Client Service Manager , Vista Advertising & Business Consultants

first of all listen to the customers requirement and then help him out.

By attending the customers requirements by giving full required data

A lot of companies outsource their customer service call centers, why do you think they do so?
أفضل جواب: Customer Service call center should not be outsourced as it is the competitive advantage the one firm hav ... الإطلاع على المزيد

أجوبة (5)
How would you motivate call center agents in debt collection department?
أفضل جواب: just imagine that your team is a football team, cheer your team, point out the posittive even when they d ... الإطلاع على المزيد

أجوبة (3)
What’s the best customer service you’ve ever received? Why?
أفضل جواب: You are the customer service manager and one of your agents keeps: - Interrupting the customer while the ... الإطلاع على المزيد

أجوبة (1)
What is Pareto Graphic analysis ? How does it help solving problems in the customer service industry?
أفضل جواب: By allocating resources to issues with higher scores, companies can use Pareto analysis to solve problems ... الإطلاع على المزيد

أجوبة (4)

هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟