What are the actions called that are done in response to unexpected problems?

you need to keep your calm, try and understand the problem after that find the best possible way to overcome.

Forecasting, Estimating, using trend analysis.

1. DONOT Freak out

2. DONOT take quick actions before evaluating the scenario 

3.  AVOID pinpointing to an employee and throw the whole issue on somebody`s shoulder "this shows a lack of management and leadership skills

4. Call the team "Stakeholders" for an urgent quick meeting 

5. Define the Problem and identify the root cause 

6. Open/Free discussions & brainstorm is required by all stakeholders to eliminate the cause 

7. If you have a non-conformity system , document the problem and how you eliminated the root causes

8. spread the non-conformance report to the concerned personnel , in order to avoid the same mistake to happen again in other sites / with other teams 

    

   Spread the QUALITY Culture .which minimizes your risks and cuts the costs 

Proactively