أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
For any project and process improvements, VOC study is very important. But, how we should do this study?
*Credibility
*Reliability
*Precision
*Accuracy
*Actionability
*Ability to Predic
Same as external customer
1- Meetings.
2- On the location visit.
3- Advertising.
4- Prototyping.
smart phone, but make sure people know their voice is being taped
An easy tool that is used called : Communication Matrix
Just say what is needed to be communicated (complaints, rejects, feedback...etc) and how (email, meeting, boards, walls ..etc) and with whom (use RACI Matrix) and when
I will work with them to document a detailed set of their needs and wants. I will then work with them to prioritize those needs and wants and lay down plans to satisfy them starting with the highest priority ones within the company's available resources.
هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟