أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
First is to get the attention of the co-worker without interrupting his/her discussion with the customer. This is just to alert him/her that somebody is watching. In this way, he/she will be aware of his/her actions.
After his/her conversation with the customer, I will talk to my co-worker in private and politely asked for the reason for his/her behavior. If this is something I can address, I will give my advise on the proper way how to deal with the clients and maybe come up with a solution. Otherwise, it will be escalated to correct person with authority.
First we need to wait until our co-worker finishes with his/her talk with the customer (make sure you are too listening that conversation). Then you may speak to your co-worker what went wrong for his/her behaviour towards the customer. Understand the situation and then come up with the solution.
If you notice that it was wrong, then make your co-worker understand that it's not the correct way to behave with the customers. And then you may escalate it to your supervisor for good ending with the customer.
هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟