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if i happen to provide bad services to customers i will be apologetic and the steps i would take to win the customers trust back is by giving them warrantees and guarrantees for the services offered
First thing I will look into what was the reason behind bad service and record it as the lesson learned for future projects. for gaining the trust of the customer I would suggest being fair openly accept your mistake and inform him reasons behind the bad service and clearly inform him impacts of it.
As a responsible person there should never be a day on which your customer got bad service from you. However in todays highly pressurized environments it does happen that people slip up from time to time. When it happens then you should make a formal apology to the person and explain if there is a valid explanation. Although everyone knows that people can be difficult and the customer may not be right we still have to maintain that the customer is right. Sometimes you have to bite the bullet and maintain your professionalism. Gift cards are a good way to resolve issues. Alternatively offer a discount on whatever goods or services the customer requires. Depending on the severity of the issue you should even consider services on the house.
First I will apologize to the customer about my mistake and aknowledge it was not intendent
second, will do my best to indulge not only compensate the customer within more promotions , gifts , discount , , anyway of rewards.
third, after giving the best of mine will ask the customer about level of his satisfaction
finally will get the contact ways of the customer to check his comfortability with my products and services ( After Sales) and will involve him in our procedures of measuring customer satisfaction as a VIP customer.
I would instantly apologies and give enough reason so as to make him / her believe the reason behind poor service and hope to make no mistake in future
To gain his trust back, I will try to reimburse portion of the service if possible or the other way try to convince him/her or persuade him /her to give one more chance ,so as excellent service is delivered.
Don’t imagine you’re doing something special for a customer by making things how they should have been in the first place. Time cannot be given back—it’s gone. The chance to get it right the first time? It’s gone. So re-creating how things should have been is just a first step. You need to then give the customer something extra. If you aren’t sure which ‘‘extra’’ to offer a particular customer, just make it clear you want to offer something. If the customer doesn’t like red lollipops or doesn’t eat sugar, she’ll let you know. Then you can decide together on a different treat.
Apology is a great word. Contact customer and apologize for the inconvience and you should mean it and give your very best keep up a smile when talking and let him feel that you re welcoming customer with great heart and attitude. Answer his questions related to product also get approval by your manger to give some handsome discount and later on send special coupons by mail and thankful letter like how important he/she is to your store.
Just call him back and feel him that he is important
i would say
1. Admit where you were Wrong.
2. Ask Customer for any recommendations. Customer being part of process would be great in two ways first , making the customer part of the solution takes the edge out of their complaints, and second, you just may find answer that you weren't aware of or that are less painful to your company than your solution would be. Business that excel in customer service solicit these opinions and, if at all possible, implement them, At least they listened
3. At some point, you eventually have to deliver on the promise. You might be late or over budget, but the bottom line is that you’d better ultimately make it right
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