Four people are responsible for establishing cost of quality theories. Crosby and Juran are two them, and their theories respectively are?

Zero Defect, fitness for use

Answer: AExplanation: Philip Crosby devised the zero defects theory, meaning do it right the first time. Proper Quality Planning leads to less rework and higher productivity. Joseph Juran's fitness for use says that stakeholders' and customers' expectations are met or exceeded.