What are the decisions you make as a leader for better customer experience? How do you communicate and implement them?

Improve the quality of the product or service provided to the customer

Incentives and rewards system when increasing the number of clients

Follow-up customer feedback through the company's Web site

Thanks for invitation,

The decision is .to well train after sale service people, and contentiously updating their technical knowledge.

Meantime, activating the job of  "The Services Quality Management" in the organization to be in touch with customers.