ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

متابعة

If a customer pays for the same invoice twice, should the customer be informed?

user-image
تم إضافة السؤال من قبل Rana Alnajjar , Web developer , Lebcards
تاريخ النشر: 2016/12/21
Rajesh Sharma
من قبل Rajesh Sharma , Accountant and System Administrator , The Explore Nepal P. Ltd.

Yes that is fault from our side to take double cash

Sabir Hussain
من قبل Sabir Hussain , Finance Manager , EMGTAC

I say yes. If you become aware of the double payment when posting the customer's second remittance, I would double check your records to be certain you are not owed money from the customer and would then inform the customer.  If the check was sent in error, I would photocopy the check, document on the photocopy what had occurred, and then return it to the customer.If you did not notice the double payment when processing the customer's remittance, the customer's accounts receivable record will show a negative amount due for the sales invoice and might even show a negative amount due from the customer. If your company mails statements to its customers, the customer should be able to see its double payment when reviewing the statement.

Muaath Abu Nemah
من قبل Muaath Abu Nemah , Business Intelligence Manager , Alinma Bank

Yes. The customer should be informed and offered convenient ways to refund.

ddefinitely yes because you are establishing good relations in customer at the same time  you are being honest to them

المزيد من الأسئلة المماثلة

هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟