What standardizes a customer service officer?

1- Love his work.

2- Knowing how to deal with different type of people.

3- Polite.

4- Have a good attitude especially in angry situations.

Appearance appropriate Speak out vital Product knowledge

to believe in what he does ,and do it by heart .

1. Smile

2. Listening capacity

3. Patience

4. Body Language

5. Service/Product knowledge

Above all, Passion for his job

I am not sure of what "Standardization Man means.
If it relates to whether the employee has a full understanding of their job, how they fit into the company's overall mission, then yes.