أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Ownership has a challenge of owing the service- let the customer nove away with something e.g receipts, fliers, files, coupons.
Variability- standardisation may involve working on service provider e.g clear selection of sales men, training & selection may be based on regions where employees come from for branches of service providers.
Perishability- demand mgt should be done
Intangibility- put in place what people can see as representative of the service e.g branding, work on environment, materials to touch like magazines.
Inseparability-use technology to inventory services i.e tapes, DVDs. Flex or dismantle the service provider i.e lecturers moving to other centers.
هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟