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متابعة

The project sponsor and the technical team are sitting down to determine which features would best serve the customer in the upcoming project...

The sponsor has indicated that they want to go beyond just simple customer satisfaction; they want to ‘wow’ the customer. Which of the following processes would best demonstrate this distinction?

a. The Kano Model

b. Pareto analysis

c. Monte Carlo analysis

d. Fitness for use analysis

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تم إضافة السؤال من قبل Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.
تاريخ النشر: 2016/05/26

A --------- The Kano Model captures dissatisfiers , satisfiers and delighters in a prodeuct or process

Attia Emad
من قبل Attia Emad , Electrical engineer , Advanced Vision for E/M works

 Fitness for use analysis that`s the most and higher priority of customer satifaction

Sathish Prabhu.V
من قبل Sathish Prabhu.V , Manager - Operations & Process Improvement , Revolution Valves

Kano Model is the appropriate answer because it not satisfy the customer but also leads them with various options to identify more customer opinions

Eng Ahmed Elsharkawy
من قبل Eng Ahmed Elsharkawy , Civil Engineering Project Manager , Altwijry office

thanks for invition ,,,,,,,,,, my choice is option A

sardar mardookhy
من قبل sardar mardookhy , PMP certified Project manager , MCCI

Option A kano model,..

thanks...............

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