How to Provide Good Customer Service Over the Phone?

There must always be a script that you somehow follow, you can use your own flow & your own words, but there must be a standard script for the steps.
You have to develop your listening skills, your patience, and the ability to deliver the idea in more than one phrase/ sentence

Try to Make to easy Conversation via clear voice, clear info and clear offers Try to offer extra mille services which your comoany provides Try to listen carefully to the needs of your customer and also to make him more interested

Two important things
1- Having a script in front of you for what to say and how to solve possible customer problems.

2- Smile as if the person is in front of you, the smile will show in your voice and puts the customer at ease.

pick the phone smartly with a greeting "Good Afternoon this is Bayt Plc customer service desk, My name is Biodun.
How may i help you" with a good smiles and always say thank you for calling at the end of the call.

Friendly greeting, e.g.
"How can you help them?" Listen carefully to the customer.
Repeat their question so that you show you understand (makes customer feel you are interested and want to help) Demonstrate to the customer that their custom is valued. 
Tell them clearly and concisely what steps will be taken to address their question or concerns.
Let customer know that you (or if not you someone else) will contact them to update them on what is happening.
When customer is satisfied with action to be taken, make sure call is ended so that the customer's business and loyalty is with the company. 
         

1.Mind of the tone of your voice 2.Be respectful.
3.
Speak slowly and clearly so your customers can hear and understand you.
4.
Put customers on hold only after you ask, "Would you mind if I place you on a brief hold?" If you need to find out information or need to keep them on hold for longer than expected, go back on the line and apologize for the length of the hold and explain that you will be back on the line in just a moment.

First of all you answer the queries with pleasant way.
You should talk very polietly to the customer.
Understand their Query and give a feedback on the same with a pleasant way.

To answer it u just need to focus on the conversation with your customer.
Such as :1.
Make a customer relationship2.
Identify the clients profile3.
Identify customers needs

Focus on the phone call with the customer and dont get distracted by any thing around you.

2 things: 1.
Provide a mirror in front of you, so that you will act properly as if you are talking to someone.
2.
Do the proper and correct phone etiquette.