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متابعة

What is the best way to calculate the service level?

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تم إضافة السؤال من قبل Safei El Din Ali , Customer Care Manager , CCC
تاريخ النشر: 2016/01/20
Fawaz Mirza Baig
من قبل Fawaz Mirza Baig , Presales Engineer / System Engineer , Creativity Solutions

depend upon the response you receive at the end week, month or year as given the target to you . shows how much you are capable off ..

Joy Cristene Magbalon
من قبل Joy Cristene Magbalon , Customer service and Accounts Manager , Songwhale LLC

In my previous company, we use NPS or the NET Promoter Score to determine if our service level is up to standard. This score takes into consideration the promoters (happy customers who are likely to promote us), the passives (happy but may likely switch to another provider) and the detractors (unhappy customers).  Though this is more for gauging customer satisfaction, but then again in a customer service industry, service levels are best determined by customer satisfaction & timely response to concerns.

أحمد فوزي زكي اسماعيل
من قبل أحمد فوزي زكي اسماعيل , accounting manager , chapatti Indian Restaurant

evaluation at the end of the year for the whole staff 

المزيد من الأسئلة المماثلة

هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟