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With our generation nowadays, it is very important to promote restaurant using internet, most people browse whatever they like to know in this channel, feedback from the customer of restaurant will help spread a good service and the food they offer, this will invite more people who spread the information by word, share it to their friends.
this will help also help the restaurant improve what they are lack into, since not all feedback are positive.
One comment from a satisfied customer will bring a new client, one negative from an unhappy person will make ten avoid your unit.
First: all the efforts should be made in order to keep clients satisfied.
Second: regardless the efforts, it's impossible to please everybody, but nevertheless this is the goal to achieve.
So, Tripadvisor is an indirect source of information for the Management, that should be treated seriously, the informations extracted should be judged correctly, actions should be taken, and, if possible, should be a follow-up with the customer, in order to get the second opinion, whether the action taken had the desired result(if the problem was fixed, or the quality is keeping the same level).
At the end of the day, the rest of the customers, will probably trust more one other happy/unhappy fellow customer rather than believe what we state. I will strongly encourage the PR dept to get into each and every opinion from tripadvisor, to acknowledge it, to thank for the time the customer consumed writing it and to emphasize our efforts to meet their expectation, and present me a report with all positive/negative comments so I can decide the actions that should be taken in order to keep the level of client's satisfaction as close as possible to%.
A restaurant or any organization should maintain its consistency of excellent customer services at all times and platforms like trip advisors and zamato are the places where expats and locals too seek for guidance these days before visiting a new place and it's very important to have a good reviews from the individuals in trip advisors and others.
In the trip advisory advertising the restaurant about the ambiance of the restaurants,hostpitality,service,foods,staffs,management team , customer service we provide and how they will enjoy the restaurant every time they will visit us.
Feedback is an essential tool for improvement and revenue generation. It is "Word of mouth". Positive feedback leads to more business. Negative feedback means room for improvement in the area which was directed in feedback.
The site TripAdvisor.com is important for both the guests and the Food&Beverage field which is restaurants and hotels, because it gives a good reputation for the hotel among the markets. We , as Radisson blue hotel Lebanon always follow and the feedback from the guest because it increase our points and help us to improve ourselves.
one hundred percent , it will affect! tripadvisor.com is a form of publicity and what people will read as a review on a website will definitely give a result. a simple form of advertising could lead to a major success or a failure.
Feedback from customers are essential to understand what a business is doing right and what its doing wrong. Websites like Tripadvisor.com are important feedback tools that can help improve various aspects of the business. A restaurant, for instance, can use a review posted in Tripadvisor from a customer to improve on a particular factor to ensure that the next time, when the same customer walks into the restaurant, he/she should be happy to see that changes were made to improve thus ensuring a better experience for the customer and a better way for the business to increase repeat business.
One Customer's good reviews will open the door for many customers as in today's tech savvy era mostly modern societies rely on internet for majority of their activities. If one needs to find a good restaurant in a particular place he/she will immediately log in to the travel portals and get through.
The customer already comes with prejudice.He is more attentive to details.
A feedback is a significant part of any company , any company per se , simply because all gets down to the fact that business is about achieving great impact from our customers.Once we get a raw commentary directly fresh from a customer's point of view there goes the formula for success.
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