What is the #1 element to consider before the implementation of any plan, etc., in customer relationship or service, to obtain successful results?

The #1 element to consider before the implementation of any plan, etc., in customer relationship or service, to obtain successful results is to have the One of the factors that have driven all these changes is the constant change and the evolution of technology. Because of this reality, the CRM concept has evolved in such a way that nowadays it must be viewed as a strategy to maintain a long-term relationship with the customers.