What are the key factors they make you excellent customer service provider in competitive business markets?

(1)Product and Industry knowledge (2)Friendliness (3)Ability to solve customers' problem at all times (4)Meeting and surpassing customers' expectations

Customers expectations vary from cuntry to country and from culture to culture, but some things are common in everywhere just like to make the customer feel that its the only company providing the services of its nature no one is in its competation. Then make the customer feel thathe/she is the king in the world company is only for him/her, no one else has any stake in this company. If here we say that understanding the customer psychology is the most important factor in competative business market,....it will be offcourse wright. Because there are thousands of companies providing services in market might be in better way then you, so why customer come to you instead of other is the most important factor to make feel to the customer. If some one succeeded in making customer feel that nothing else in the world expect that company or product, he/she is the best and successful customer service provider in the competative market.

Listen & understand patiently & cordially the problem/issue of the customer then assure the customer for timely & correct solution for the same & thus win the customer confidence accordingly.

you just have to be true to everything...be honest and talk to your customer in modest way...be prompt in answering their querries..need to attend to their needs and give advises to them if possible...

 

key factors to make you an effective customer service provider;

1. to have that extra bit of a relationship with your prospective clients, giving them that extra bit of importance with a blend of warmth could help you stand out among the many more.

2. regular follow ups would be ideal, either in person or over the phone

3. make sure the product or service you have on offer, your extremely well versed be the master of what you have on offer to impress upon your customers you need to be thorougher 

• one should know the company specialties in order to present proper information of product brands in marketing.
• one should be well versed time management when marketing a product be specific and precise to avoid wasting customers time.
• be patient in listening to the customers wishes .
• do not provide wrong information to customers.
• create a business environment to the customers by being professional.
• always meet the deadlines of product deliveries to customers
• make followups by calls or emails .

When ever i receive a sales lead or a recomendation for the product i service, it indirectly states that because of my service levels the exisiting customer has trusted me to recommend.

Customer Satisfaction is the base foundation of any successfull bussiness .

APPROACH , PRESENTATION AND KNOWING YOUR PRODUCT.