How to maintain customers with 95% of satisfaction.?

If they are at that level of satisfaction, it would be wise to keep doing what has been working, since it is working so well. It's very hard to go above95% but if you can do it, you are likely to have a very long term customer.

* Speed is Critical

* Communicate in a Timely Manner

* Solve Problems

* Always Offer Choices

* Avoid Referring to Policy

* Go Above and Beyond Expectations

* Turn Lemons Into Lemonade

* Attempt to Transform Them " I feel this is very important" The object of problem resolution is not to “satisfy” the customer but to “amaze” them by going above and beyond their expectations.Transforming an “angry” customer into an enthusiastic advocate is always worth the cost.

* Offer Compensation

*Develop a Caring Team " Unhappy employees cannot create delighted customers."

 

 

 

I agreed with Charles view on this. This means what ever process that is in place for customer retention and satisfaction is working fine. All that need to be done is maintain and conduct a yearly NPS survey.

Costumer services depending on their needs 

By always being on touch with your customers . as its not matter only of sale but its being on touch with your customers after sales to let them feel their are your company first priorities.

Satisfying customer needs is the core to succes. Customer is always Right should be the attitude

" Putting yourself in the customers shoes"

  Think what you would expect, if you are in the place of the customer at that situation, will solve &  improve customer satisfaction

Clear & Transperent Communication with cusotmer customer 

Listen to customers carefully, understand their needs and build your conversation around the customer needs and not your need. don't promise customers anything you cannot fulfill. it is ok to say i will try my best to do .....

when you promise customer to call back, you must call back even if you dont have an answer. Do not over promise the customer at all.

Always try to exceed customer expectations.

focus on solving customer problem first and not cause of the problem.

Listen to your client

Analyze their needs and expectations

Maintain a good communication

Take into consideration their feedbacks

Present a good solution and adjust them if needed

Customer satisfaction is key in creating a long-term relationship with your customers. If you think back to the dating analogy, going through the sales process is just like wooing your prospect to turn them into a customer.

But keeping a long term relationship functioning is hard work. You need to keep delivering value time and time again. You need to keep your customer satisfied.

Provide customer service training to your team, empower your team to take action , make sure your product and services are premium quality and unique ..then lets watch the 100% customer satisfaction