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متابعة

How important is the use of local language in marketing ?

Is use of local language and appealing to local culture more important than use of latest technology and online tools like  use of apps , mobile marketing ,google ads, face book etc.  Does the accent of call center reps have a determining factor in creating promoters.  Let me give an example here . lately many American customers have filled up detractor surveys saying they had problem understanding the thick accent of Indians. But listening to the calls we find out that the reps were slow on the call and tried their best to communicate in a neutral accent. 

Also it has been lately seen that the target audience would like a local hero as a brand ambassador. This has increased the business prospects of Indian cricketing stars who earn more from ADS than from their cricketing career. 

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تم إضافة السؤال من قبل Subhranshu Ganguly , Quality Analyst. , WIPRO
تاريخ النشر: 2015/05/23
Al Moataz Bellah Gamal Ahmed Mansour Ahmed Mansour
من قبل Al Moataz Bellah Gamal Ahmed Mansour Ahmed Mansour , مدرب معتمد , نقابة مدربى التنمية البشرية

very important to win the client

Asad Ur Rehman Bajwa
من قبل Asad Ur Rehman Bajwa , Parliamentarian of Youth , PILDAT

All the top level brands expanded their avenues of possibilities through aligning their cultures in given localities. Definitely, an English Company is never gonna ask its representatives to sell its product to Lower English Linguistic locals but in their own language. So, facilitation will be accompanying the customers mind to think as it is his own cultures symbol

Luigi Cavedon
من قبل Luigi Cavedon , Sales & Marketing Manager , Metra S.p.A.

Local language is a must with market, connecting the market/people with your message. It is mandatory for those in need to have maximum audience

Megha Kashyap
من قبل Megha Kashyap , Logistics Coordinator , FAM RECYCLING FZCO

 

 

Local language gives a great impact while marketing, it connects you with customers personally. You can get your work done as fast as possible if use local langusge. 

Usman Dilshad
من قبل Usman Dilshad , Manager Brand- Supply Chain , Axact Pvt. Ltd

Marketing is all about connecting to customers. A call rep with a fluent accent will tend to have more sales then a person with a neutral accent. Customers feel comfortable when talking to a person with person of their own region and trust is built up the same way. 

As far is Indian Cricketers as brand ambassadors are a success story in India, its also backfires when Indian team loses. Its more associated with their success.  

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