In a service organisation faced with variable demand the Operations Manager can help smooth demand by:

B)scheduling work shifts to vary workforce needs according to demand

answer will be the B one .......

B)>>>>>>>>>>>>scheduling work shifts to vary workforce needs according to demand

Agree with Mr. Alex Al Yazour <<<<<<<<<<<<<<<

The correct answer can be any one of the above. But likely one would be:

B)scheduling work shifts to vary workforce needs according to demand

The answer is

D)using reservations and appointments

Best regards

My answer is also option (B)

b. is right answer ...........................................

I agreed to the given answers