What is the good Process to continue Customer Service ?

1. Define a Service Delivery Approach based on the input from your customer and capacity you have

2. Educate your customer with you SDA.

3. Establish a SLA with customer based of your capacity. Revise it on regular basis

4. Establish a customer service desk and keep the customer record update

5. Always perform the status accounting

6. Prepare and keep updating knowledge base...

7. Establish a feedback mechanism and measure your success on it.

 

Above are some practice which you can opt.

 

 

Be open minded and apply the5Cs' of Client Service : Candor, Committmment, Compassion, Competent and Continuous Process Improvement. Through this principle, you'll learn how to deal with  them in most effective and efficient manner.

..starts from approaching the customer to inquiring, assisting, educating, closing the sale to after sales service.. ask and document feedback to help you better how to serve customer. make a customer profile for valued/existing customer to build long term relationship.

any process is like any process, The only process to continue customer service, has to enable you to fulfill your promises.

every organization has promised its customer with certain promises in case they buy the product or purchase the service, e.g. if you are not happy we will refund..., we are always there for you .. and any similar promises.

your process has to help you to fulfill your promise.

knows the custumer  wants in aproachable way .Smile and the world smiles at you.

Enter your foot in to the shoes of your customer and then serve the customer. This will allow you to know the difference between the good and bad service and you will find the best way to retain the customer loyalty.

agreed with mr akmal

Process:

1. Understand Customer Requirements

2. Show them a selection within their requirements (let them know if you don't have it or tell them where they can find what they are looking for.

3. Make the sale

4. Follow-up with post-sales

Getting to know what your customers needs are, this will aid in achieving there requirements. As well as there expectations

To start with, you should believe the importance of good continuous customer service for the customers and for your company.

Continue customer services even after sales is the best practice to follow and collect the feedback.

Improve the quality of your product and services.