أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
First , try to understand customer need and then try to relate with customer by putting yourself in their position. What would make your customer happy ?
Basically, they don't wanna know why the issue happened , they want a solution. So do not explain to them history of the problem , make them feel they can trust you to solve it or at least send them to the right person who may solve it .
As your field is maintenance you will have a list of your colleagues who have expertise in whatever is broken and call them to help you with it. Your customer don't wanna know how the pipe (for instant ) got broken , they wanna know who can fix it. Even if you don't fix problem directly they will appreciate your help in finding someone who will(plumber for instant)
هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟